INFORMATION ABOUT US
1.1 The website www.sdiaslondon.com is operated by Sdias London Ltd, with its registered office at 128 City Road, London EC1V 2NX, United Kingdom, and its interior design boutique and studio at 304 Old Brompton Road, London SW5 9JF, United Kingdom.
ORDERING PRODUCTS
2.1 You can place orders for products by following the process outlined on our site. By placing an order, you acknowledge that you are obliged to pay for the products in that order.
2.2 Our order process allows you to check and amend any errors before submitting your order. Please read and check your order at each stage.
2.3 All orders are subject to our acceptance. We will send you an email confirming acceptance; a contract is formed only when we send that email. Your chosen payment method will be charged after we accept your order. We will send a further email when your order has been dispatched.
2.4 We cannot stop an order once it has been dispatched. If you change your mind after dispatch, you may return the products in accordance with clause 9 (Returns).
2.5 Before ordering, you are responsible for ensuring you can receive the products ordered. This includes confirming the item will fit your room of choice, can pass through doorways, stairwells and lifts, and that there are no access issues that could make delivery complicated or impossible.
2.6 You must keep your contact details up to date so we can reach you about your order and delivery.
AVAILABILITY
3.1 Our accessory products are in stock and ready for immediate dispatch, delivered by FedEx or DHL. For furniture products, we deliver via a specialist furniture courier: typically, within 10 working days of dispatch; up to 14 working days for larger items; and 3-5 weeks for made-to-order products.
3.2 If we cannot supply a product, for example, because it has been discontinued or due to a pricing error (see clauses 5.4 and 5.5), we will inform you by phone or email and will not process your order. If you have already paid, we will refund you in full.
MADE TO ORDER’ PRODUCTS – IMPORTANT TERMS
3.2.1 All furniture in our collections is made to order and handcrafted in the United Kingdom to your chosen materials and dimensions. Delivery timelines will be agreed at the point of purchase. Occasionally, textiles or materials may be out of stock with our manufacturers, which can delay estimated lead times. If this occurs, we will notify you promptly, keep you updated throughout, and dispatch your order as soon as it is ready.
CAN I CANCEL/RETURN A ‘MADE TO ORDER’ PRODUCT?
3.2.2 By placing an order for a non-standard, made-to-order product, you confirm that you have considered all relevant factors and are satisfied that the product is right for you. Once the item enters production, the order cannot be changed or cancelled. If you change your mind, please review our cancellation provisions and our Returns & Refunds policy before purchasing. Non-defective returns in opened or non-original packaging are subject to a 25% restocking fee.
IMAGES AND SIZING OF PRODUCTS
4.1 The images on our website are intended to represent the products accurately. Although we make every effort to display colours correctly, we cannot guarantee your device’s display will accurately reflect product colours.
4.2 The measurements shown on our website, including weights, dimensions and capacities, are accurate.
PRICES OF PRODUCTS
5.1 The price of any product is as quoted on our website, except in cases of obvious error.
5.2 Prices may change from time to time, but changes will not affect any order we have already accepted.
5.3 Product prices exclude delivery costs, which will be added to your total at checkout. Please refer to our delivery information for details.
5.4 Given the large number of products, some may be incorrectly priced despite our efforts. We verify prices as part of order handling. If a product’s correct price is lower than stated, we will charge the lower amount on dispatch. If the correct price is higher than stated, we will either contact you for instructions before dispatch or reject your order and notify you.
5.5 If a pricing error is obvious and could reasonably have been recognised by you as an error, we are under no obligation to supply the product at the incorrect (lower) price, even after sending an order acceptance.
HOW TO PAY
6.1 We accept the payment methods listed on our website.
6.2 By submitting an order through our website, you confirm that the payment details provided are valid and correct. Card payments are accepted only for orders under £10,000 GBP. For payments of £10,000 GBP and above, we accept BACS or wire transfers.
6.3 For international orders, payment is accepted via direct bank transfer (BACS/WIRE) to our company account.
6.4 For trade, commercial and hotel projects, full payment is required upfront to begin production.
6.5 For bespoke and custom orders, full payment via BACS is required upfront to secure the order and begin production. Bespoke orders are non-refundable unless delivered faulty or not as described.
DELIVERY
7.1 We offer free UK delivery on orders over £100, typically within 10 working days from dispatch; larger items may take up to 14 working days. Bespoke orders are non-refundable unless delivered faulty or not as described. Lead times for custom orders are typically 3–5 weeks unless specified otherwise.
7.2 Clause 7.1 applies to UK addresses. We ship internationally; delivery costs vary by destination. Please contact us before placing an international order for an accurate shipping quote. Some products in our Collection 8 may qualify for free international delivery. Deliveries outside the UK mainland may incur shipping charges. Items weighing over 100 kg will be delivered to a ground-floor room of choice and cannot be carried up stairs for health and safety reasons.
7.3 Your estimated delivery date will be provided in a dispatch confirmation email. While we make every reasonable effort to meet estimated timescales, we cannot guarantee they will not be affected by unforeseen issues with the manufacturer or our delivery partner. If we cannot meet the estimate, we will contact you with a revised date and, where appropriate, a goodwill gesture based on the delay.
7.4 Delivery is complete when we deliver the products to the address you provided. You will receive a notification 48 hours before your delivery date and a 3-hour time slot. If no one is available to accept delivery, we will leave instructions on how to rearrange. If you have confirmed a delivery date/time and no one is present when the drivers arrive, a re-delivery charge will apply.
7.5 You can check your order status by contacting us or by using the tracking number on our delivery partner’s website once your order has been dispatched. If you need help tracking your order, please contact us for an update.
7.6 We offer an installation service at £300 per item.
RISK AND TITLE
8.1 Ownership of the products passes to you once we receive full payment of all sums due, including delivery charges.
8.2 The products are your responsibility from the time of delivery.
CANCELLATION, RETURNS AND REFUNDS
9.1 We hope you are pleased with your purchase. If you are unhappy with your products, you may return them in accordance with this section.
9.2 You have a legal right to cancel the contract within 14 days of delivery without giving a reason. Please note that non-defective returns in opened or non-original packaging are subject to a 25% restocking fee.
9.3 The cancellation period expires 14 days from the day you, or a third party acting on your behalf (excluding the delivery company), take physical possession of the product. If your order contains multiple products or parts delivered separately, the period expires 14 days from the day you, or that third party, take possession of the last product, part, lot or piece.
9.4 To exercise your right to cancel, inform us clearly (e.g., by letter or email). The easiest way is to contact our customer services team at orders@sdiaslondon.com and refer to the cancellation of made-to-order products (see clauses 3.2.2).
9.5 To meet the cancellation deadline, send your cancellation notice before the 14-day period expires.
9.6 If you cancel, please note that non-defective returns in opened or non-original packaging are subject to a 25% restocking fee. We will reimburse all payments received from you, including delivery costs, less any applicable restocking fees. Depending on your bank, funds may take up to 10 business days to appear.
9.7 We will make the reimbursement without undue delay and no later than: (a) 1–2 days after the day we receive any returned products, or (b) if no goods were supplied, on the day we are informed of your decision to cancel.
9.8 We will reimburse using the same payment method you used for the initial transaction.
9.9 We may withhold reimbursement until we have received the products back.
9.10 You are liable for any diminished value resulting from unnecessary or unreasonable handling beyond what is needed to establish the nature, characteristics and functioning of the products. We may make a deduction to reflect any such loss in value.
9.11 If you are returning products because they are faulty or misdescribed, we will refund the full price, any applicable delivery charges, and reasonable return costs. Your statutory rights are not affected. Note: a 25% restocking fee applies to non-defective returns in opened or non-original packaging.
9.12 Refunds will be made via the original payment method.
9.13 You must return products as soon as reasonably practicable. Collection from your delivery address is available in most areas; we will contact you to schedule a suitable time, subject to location.
9.14 If the products are faulty or you have changed your mind in accordance with clause 9.2.
9.15 Please take care when opening the packaging and re-pack the products in their original packaging prior to return.
9.16 Details of your right to cancel and how to do so are provided in the order acceptance email.
OUR INTELLECTUAL PROPERTY RIGHTS
All rights in the designs, intellectual property and information on our Site www.sdiaslondon.com are owned by us or licensed to us. These are protected, as appropriate, by copyright, trademarks and other intellectual property rights. You may only view, reproduce or print the materials on this Website for the purpose of ordering goods from us and as authorised below. The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright, trademarks or registered trademarks of us or our suppliers or content and technology providers or their respective owners. All rights reserved. You agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary, to make a Purchase) download such material and content onto only one computer hard drive for such purpose. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all the material available on this Website in any form is prohibited.
HOW DO I MAKE A COMPLAINT TO SDIAS LONDON?
We’re very sorry if any part of our service has not met your expectations. To make a complaint, please contact us with details of the issue. We aim to provide an initial response within 72 working hours, though this may take longer during busy periods. Please allow us the first opportunity to resolve your complaint through our internal process. If you feel it remains unresolved after 14 days from first notifying us, you may escalate to a third party (including, but not limited to, chargebacks/disputes with payment providers, consumer review sites, or social media platforms).