7.1 We offer free UK delivery on orders over £100, with delivery within 10 working days from dispatch; larger items may take up to 14 working days. Lead times for custom orders are typically 3-5weeks unless specified otherwise.
7.2 Clause 7.1 applies to UK addresses. We ship internationally; delivery costs vary by destination. Please contact us before placing an international order for an accurate shipping quote. Some products in our Collection 8 may qualify for free international delivery. Deliveries outside the UK mainland may incur shipping charges. Items weighing over 100 kg will be delivered to a ground-floor room of choice and cannot be carried up stairs for health and safety reasons.
7.3 Your estimated delivery date will be provided in a dispatch confirmation email. While we make every reasonable effort to meet estimated timescales, we cannot guarantee they will not be affected by unforeseen issues with the manufacturer or our delivery partner. If we cannot meet the estimate, we will contact you with a revised date and, where appropriate, a goodwill gesture based on the delay.
7.4 Delivery is complete when we deliver the products to the address you provided. You will receive a notification 48 hours before your delivery date and a 3-hour time slot. If no one is available to accept delivery, we will leave instructions on how to rearrange. If you have confirmed a delivery date/time and no one is present when the drivers arrive, a re-delivery charge will apply.
7.5 You can check your order status by contacting us or by using the tracking number on our delivery partner’s website once your order has been dispatched. If you need help tracking your order, please contact us for an update.
7.6 We offer an installation service at £300 per item.
Cancellation, Returns and Refunds
9.1 We hope you are pleased with your purchase. If you are unhappy with your products, you may return them in accordance with this section.
9.2 You have a legal right to cancel the contract within 14 days of delivery without giving a reason. Please note that non-defective returns in opened or non-original packaging are subject to a 25% restocking fee.
9.3 The cancellation period expires 14 days from the day you, or a third party acting on your behalf (excluding the delivery company), take physical possession of the product. If your order contains multiple products or parts delivered separately, the period expires 14 days from the day you, or that third party, take possession of the last product, part, lot or piece.
9.4 To exercise your right to cancel, inform us clearly (e.g., by letter or email). The easiest way is to contact our customer services team at orders@sdiaslondon.com and refer to the cancellation of made-to-order products (see clauses 3.2.2).
9.5 To meet the cancellation deadline, send your cancellation notice before the 14-day period expires.
9.6 If you cancel, please note that non-defective returns in opened or non-original packaging are subject to a 25% restocking fee. We will reimburse all payments received from you, including delivery costs, less any applicable restocking fees. Depending on your bank, funds may take up to 10 business days to appear.
9.7 We will make the reimbursement without undue delay and no later than: (a) 1–2 days after the day we receive any returned products, or (b) if no goods were supplied, on the day we are informed of your decision to cancel.
9.8 We will reimburse using the same payment method you used for the initial transaction.
9.9 We may withhold reimbursement until we have received the products back.
9.10 You are liable for any diminished value resulting from unnecessary or unreasonable handling beyond what is needed to establish the nature, characteristics and functioning of the products. We may make a deduction to reflect any such loss in value.
9.11 If you are returning products because they are faulty or misdescribed, we will refund the full price, any applicable delivery charges, and reasonable return costs. Your statutory rights are not affected. Note: a 25% restocking fee applies to non-defective returns in opened or non-original packaging.
9.12 Refunds will be made via the original payment method.
9.13 You must return products as soon as reasonably practicable. Collection from your delivery address is available in most areas; we will contact you to schedule a suitable time, subject to location.
9.14 If the products are faulty or you have changed your mind in accordance with clause 9.2.
9.15 Please take care when opening the packaging and re-pack the products in their original packaging prior to return.
9.16 Details of your right to cancel and how to do so are provided in the order acceptance email.